Terms & Conditions

Agreement to Terms

By accessing and using the HotelsWide website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use our services.

Booking Terms

Making a Booking

When you make a booking through HotelsWide:

• You must be at least 18 years of age
• You must provide accurate and complete information
• You are responsible for all charges incurred
• You must comply with the hotel’s policies and local laws

Booking Confirmation

A booking is confirmed only when you receive a confirmation email from us containing your booking reference number and hotel details. Please review all details carefully upon receipt.

Pricing and Payment

Prices

All prices displayed on our website are subject to availability and may change without notice. The final price will be confirmed in your booking confirmation. Prices include applicable taxes unless otherwise stated.

Payment

• Payment is processed securely through our payment gateway
• We accept major credit cards and other payment methods as indicated
• Payment may be charged immediately or at the hotel, depending on the rate selected
• Currency conversion fees may apply if paying in a different currency

Cancellations and Modifications

Cancellation Policy

Cancellation policies vary by hotel and rate type:

• Free cancellation rates allow cancellation up to a specified date
• Non-refundable rates cannot be cancelled or modified
• Cancellation deadlines and fees are specified in your booking confirmation
• No-shows may result in full charges

Modifications

Booking modifications are subject to hotel availability and may incur additional charges. Contact our customer support team to request changes.

User Responsibilities

As a user of HotelsWide services, you agree to:

• Provide accurate and truthful information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use
• Respect hotel property and follow hotel policies
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose

Limitation of Liability

HotelsWide acts as an intermediary between travelers and hotels. While we strive to provide accurate information:

• We are not responsible for hotel services, facilities, or accommodations
• We do not guarantee availability, pricing, or specific hotel features
• We are not liable for any direct, indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the booking
• Force majeure events release us from obligations beyond our control

Hotel Responsibility

Hotels are independent entities responsible for:

• Room quality, cleanliness, and maintenance
• Services and amenities provided
• Accuracy of property information
• Guest safety and security
• Compliance with local regulations

Any issues with hotel services should be reported to hotel management and our customer support team.

Dispute Resolution

In the event of a dispute:

• Contact our customer support team first for resolution
• We will attempt to mediate between you and the hotel
• Disputes not resolved through mediation may be subject to binding arbitration
• Any legal proceedings shall be governed by the laws of the jurisdiction where HotelsWide is registered

Intellectual Property

All content on the HotelsWide website, including text, graphics, logos, images, and software, is our property or our licensors’ property and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Prohibited Activities

You may not:

• Use our services for fraudulent purposes
• Make false bookings or provide false information
• Interfere with or disrupt our website or servers
• Attempt to gain unauthorized access to our systems
• Use automated systems or software to extract data (scraping)
• Violate any applicable laws or regulations

Third-Party Services

Our website may integrate with third-party services (payment gateways, analytics, etc.). Your use of these services is subject to their respective terms and conditions and privacy policies.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that violates these Terms and Conditions or is harmful to other users, us, or third parties.

Contact Information

For questions about these Terms and Conditions, please contact us:

Email: legal@hotelswide.com
Sales: sales@hotelswide.com
Phone: +1-831-275-9949